Complaints

An expression of dissatisfaction in relation to any of the services provided constitutes a complaint, whether this is oral or written. 

All complaints, regardless of their nature, will be acknowledged and dealt with in accordance with our complaints procedure 

1. Complaints may be made in writing, by e-mail, by telephone or in any other form. 

Victoria Cars Sales
252-254 Wellington Road South
Hounslow
Middlesex
TW4 5JP

Phone: 020 8570 9900

Email: [email protected] 

2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider. 

3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt.